Booking terms
These terms apply when you book an appointment through SalonVQ Bookings. Please read them before you confirm a booking.
Who your appointment is with
Your appointment is with the training salon of the college you book with. The college provides the service and is responsible for it.
SalonVQ Bookings is the online booking system the college uses. It is run by Hughes Education Ltd (trading as SalonVQ), which does not provide salon services.
A training salon
- Services are carried out by students who are learning, supervised by a qualified lecturer.
- Appointments usually take longer than in a commercial salon. The time shown when you book is a guide.
- The lecturer may check the work, step in, or advise a different service if the one you booked isn't suitable for your hair, skin or scalp on the day.
- The student or lecturer you see may change.
Before your appointment
- Give accurate details when you book, and tell the salon about any allergies, skin or scalp conditions, or medical conditions that could affect the service.
- Colour services need a patch test at least 48 hours before the appointment. You book it with your colour appointment. If the patch test isn't done, or shows a reaction, the colour service will not go ahead.
- Colour services are for clients aged 16 or over on the day of the appointment.
- Other services are for clients aged 13 or over. Clients aged 13 to 15 need a parent or carer's agreement, given when booking. Clients under 13 can't book online; please contact the college.
- The college may have its own rules for clients under 16, such as coming with a parent or carer. Ask the college if this applies to you.
Prices and payment
The price shown when you book is the price for that service. You pay the college at the salon. No payment is taken through this website.
Cancelling or changing a booking
- You can cancel at any time from My bookings. To change the time, cancel and book again.
- Please give at least 24 hours' notice if you can. Students rely on booked clients to complete their training and assessments.
- If you are late, your service may be shortened or need rebooking.
- The college may decline future bookings from clients who repeatedly miss appointments without cancelling.
If the college needs to cancel
Sometimes the college has to cancel or move an appointment, for example if a student or lecturer is absent, or the college is closed. It will let you know as soon as it can using the contact details you gave.
On the day
Please follow the salon's health and safety instructions and treat students and staff with respect. The salon may refuse or stop a service if it isn't safe to carry on, or because of abusive behaviour.
If something isn't right
Tell the lecturer before you leave, or contact the college as soon as you can, so it can put things right. Nothing in these terms affects your legal rights.
The booking website
We work to keep the booking system available and accurate, but we can't promise it will never be interrupted. Confirmation emails are sent to the address you give, so please check it is correct.
Your personal details
How your details are used is explained in the privacy policy.
Changes and law
These terms may be updated from time to time. The version shown here on the day you book applies to that booking. They are governed by the law of England and Wales.
Contact
For anything about your appointment or the service, contact the college. For problems with the booking website, email hello@salonvq.com.