Privacy policy
This page explains what personal data SalonVQ Bookings collects when you book an appointment or log in, and what we do with it.
Who we are
SalonVQ Bookings is the online booking system for college training salons. SalonVQ is a trading name of Hughes Education Ltd, a company registered in England and Wales (company number 17496832). Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.
The college whose salon you book with decides why and how your details are used, so it is the data controller. Hughes Education Ltd runs the booking system on the college's behalf and only uses your details as the college instructs.
Hughes Education Ltd is registered with the Information Commissioner's Office (ICO). Our registration number is ZC265182.
Contact us about privacy at hello@salonvq.com, or speak to the college directly.
What we collect
- Your name, email address, and phone number (phone is optional)
- Details of the appointment(s) you book, including service, date and time
- For services that require one, your patch test date and time
- If you give one, the name of the student you'd like to do your appointment
- For colour services, your date of birth — used only to confirm you meet the 16+ age requirement
- For other services, whether the client is 16 or over or aged 13 to 15. For 13 to 15 year olds, the parent or carer's name and the time they agreed to the booking
Why we collect it
To manage your appointment, contact you about it (confirmations, changes), and — for colour services — to meet our safeguarding duty to confirm a patch test has been carried out before your appointment.
Who else sees it
Staff and students at the college salon you book with can see your booking so they can carry out your appointment. Each college sees only its own bookings.
We use two suppliers to run the service, and each acts only on our instructions:
- Render hosts the booking system and its database. Your details are stored in Frankfurt, Germany.
- Resend sends confirmation and login emails. They only process what's needed to send that email.
We never sell your details, and we don't share them with anyone else unless the law requires it.
Transfers outside the UK
Render and Resend are US companies. Where personal data is transferred outside the UK, it is protected by safeguards recognised under UK data protection law, such as the UK Extension to the EU-US Data Privacy Framework or standard contractual clauses with the UK Addendum.
How long we keep it
Client and booking records are kept for 24 months after your most recent appointment, then automatically deleted. If you only ask for a "My bookings" sign-in link and never book, your email address is deleted after 30 days.
Cookies
We use two cookies, both strictly necessary for the site to work: one to keep you logged in if you view "My bookings", and one for staff logging in to manage appointments. Neither is used for tracking or advertising, and we don't use any analytics or marketing cookies.
Your rights
You can ask to see what we hold about you, ask for it to be corrected, or ask us to delete it, at any time. Contact the college directly, or email hello@salonvq.com and we'll pass your request to the college. You can also cancel any upcoming booking yourself from the My Bookings page.
If you're unhappy with how your details have been handled, you can complain to the Information Commissioner's Office at ico.org.uk.